Get away from your stuffed wallet

 

The aim of this project is to conduct human-centered research and to derive insights informing the future of financial transactions. My task is to investigate how people use their wallets and identify the associated complexities and problems, then come up with a design opportunity that utilizes new technology to impact how people make transactions.

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User Interviews: Analysis from 40 samples

 
Persona 1 Fiona, Professor Need: Membership cards, bank cards and library cards Pain Points: Business cards are hard to organize
Persona 2 Leslie, Student Need: Bank cards and coins Pain Points: I love large wallet, but it ended up stuffed with so many things
Persona 3 Kevin, Programmer Need: Simple and less trouble Pain Points: Too many coupons and coffee shop cards
Persona 4 Julia, Student Need: Small to carry wallet that is convenient for nightclubbing Pain Points: Crammed receipts and cash
 

 

Insights

1. Majorities carry smartphones besides their wallet
2. People find carrying coins in their wallets is very annoying
3. A lot of complaints are about the huge stack of different cards in the wallets.
4. Receipts take up too much space 

     

 

 

 

NFC provides privacy and security

NFC is a set of standards for smartphones and other mobile devices to establish communication with each other by touching them together or bringing them into close proximity, usually no more than a few centimeters. NFC devices can be used in contactless payment systems, similar to those currently used in credit cards and electronic ticket smartcards,.

 

   

 

 

TAP PAY

Brings simplicity + convenience

 
 
 

Swipe left and right to browse and edit all the cards

 
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Use identity validation to check bank card information

 
 
 
 

Tap the POS or NFC enabled registers to connect

 

 
 

Click the cross to terminate a payment